Battery related questions

My new battery isn’t charging
To reach the full capacity, some new battery pack requires fully charged and discharged a couple of times. At the discharge period, please do not plug in the power AC adapter to your laptop computer.

How to Maximize My Laptop Battery Performance?
  1. The power of any rechargeable battery will drop steadily while left unused because of self-    discharging. To avoid this, always keep it fully charged.
  2. Turn on your portable device’s power management.
  3. Turn down the LCD brightness of your portable device.
  4. When not in use, turn off LCD or other unnecessary accessories.
  5. A larger RAM helps to reduce hard drive usage, thus save power.
  6. Do not run too many programs while using battery power.
  7. Watching DVD or playing graphic intensive video games will consume lot of power.
  8. Batteries are not shock resistant or water proof. Avoid dropping them and moisture or water.

Ordering and payment related questions

What payment methods you accept?
We accept most major credit cards and Paypal payment.

How to cancel an order that I’ve already made?
Please email us within 24 hours after you place an order. Usually we ship out the order the next business day.

Shipping related questions

How long does it take to receive my product?
Depend on the shipping service you choose, it may take about 7 business days by Hong Kong Post, 3-5 business days by DHL or UPS.

How to track my shipment?
Once we ship out the order, we will email you the tracking number, and you can go to the related website to tracing your order online. www.hongkongpost.com   www.dhl.com  www.ups.com

Privacy Policy
This privacy policy governs how "hot-battery.org" uses and protects any information that you give "hot-battery.org" when you use this website. Information is used to identify and serve you solely but not for any other purpose.

"hot-battery.org" reserves the right to change this policy from time to time without notice. To keep up with the latest policy, please check this page from time to time.

What we collect?
Personal information like names, postal addresses, email addresses and phone numbers are submitted voluntarily for your service.

What we do with the information we gather ?
Information (including feedback) collected may be used for the following reasons:
  a. internal record keeping.
  b. to improve our products and services.
  c. with your permission, promotion emails on new products and special offers are sent to you.

Security
We use suitable physical, electronic and managerial procedures to prevent unauthorized access to your information we collected online.

Links to other websites
Our website may list links to other websites of interest. However, please realize that our policy cannot govern them nor has control over them. So once you click these links to leave our site, we are not responsible for further protection and privacy of any information you provide while visiting our site.

Controlling your personal information
We will not sell, distribute or lease your personal information to third parties for marketing or promoting purpose unless we obtain your permission or are required by law to do so.
We may use your personal information to send you promotional information about third parties which we think you may find interesting once you allow so.
If you find out that any information we hold on you is incorrect or incomplete or need to be updated, please contact us via email or other means as soon as possible.